Our process - How we work
We believe in efficiency and maximizing our resources to provide the best value to our clients. The primary way we do that is by re-using the same five projects we’ve been developing for the past decade.

Discover & Design
We work closely with our clients in construction and engineering to understand their operations and challenges—embedding ourselves in their workflow to see what drives performance on the ground.
Our consultants shadow project managers on-site while auditing jobsite tools and network setups. We also review document handling and team communication to identify gaps in workflow and technology use across the board.
Once the full assessment is complete, we deliver a tailored IT design and roadmap—complete with budget, integration timeline, and scalable recommendations.
Included in this phase
- Design Assistance
- IT infrastructure audits
- Workflow analysis
- Software & tool evaluations
- Security risk reviews
- Scalability planning

Procure & Build
Building on the discovery phase, we create a clear, actionable implementation plan that outlines the technology, timelines, and resources needed to bring the solution to life. Our goal is to streamline delivery while minimizing disruption to your ongoing operations.
Each project is assigned a dedicated program manager who coordinates with your team, vendors, and our technical leads to ensure transparency, timely updates, and proactive issue resolution. We handle procurement, system configuration, and deployment with a sharp focus on reliability and scale.
Whether installing network infrastructure, setting up collaboration tools, or deploying security protocols, our team works efficiently and professionally—ensuring every component is integrated, tested, and optimized for your environment.
SETCOM handled every detail of our 300,000 sq. ft. facility build-out with precision and professionalism. From infrastructure to security, they delivered a seamless tech foundation that scaled with our operations from day one.

Deliver & Commission
As we approach the final phase, we perform rigorous system checks to confirm every requirement is met. This includes validating performance, verifying security layers, and ensuring the solution is deployment-ready with no loose ends.
Our team configures devices, runs live environment tests, and coordinates with vendors to finalize any remaining progress. We also conduct user training and ensure seamless communication across all connected systems and teams.
We stay engaged post-launch to support final adjustments and provide detailed documentation. All critical systems are fully functional at handover—while our support team remains available under an optional maintenance retainer for ongoing optimization.
Included in this phase
- System Validation. We perform comprehensive testing across all components to ensure stability, security, and alignment with project requirements prior to launch.
- Deployment & Training. Our team configures infrastructure, deploys systems in live environments, and provides hands-on training to ensure smooth adoption by your team.
- Post-Launch Support. After delivery, we remain available for fine-tuning, documentation handoff, and optional ongoing maintenance to support long-term success.
Our values - Balancing reliability and innovation
At SETCOM, we combine proven technologies with forward-thinking strategies to deliver reliable, scalable IT solutions. Our values guide every phase of our work—from discovery to deployment—ensuring long-term success for the clients who trust us to power their operations.
- Meticulous. Every solution begins with careful planning and detailed documentation. We ensure no piece of infrastructure is left to chance.
- Efficient. We deploy smart, streamlined systems that reduce downtime, optimize performance, and keep your team focused on what matters most.
- Adaptable. Whether supporting a single office or a multi-site operation, we design flexible systems that evolve as your business grows.
- Transparent. From timelines to budgets, we communicate clearly and consistently so clients stay informed every step of the way.
- Reliable. Our clients count on us to deliver IT solutions that work—day in and day out—backed by responsive support and expert guidance.
- Forward-thinking. We stay ahead of emerging tech to offer modern, future-ready solutions without sacrificing dependability or simplicity.
Tell us about your project
Our offices
- Scarborough
104 Crockford Blvd
Unit 208, Ontario, Canada - Richmond Hill
10225 Yonge St
Unit R, Ontario, Canada