Ongoing Support & Administration
We help you redefine what's possible and drive lasting change amid ongoing disruption.
From global brands to ambitious startups, small to enterprise, private to public, and health sector to professional services, we understand our customers’ teams, culture, and unique challenges—so we can help you deliver the outcomes you want and need most.
Set Com
Services & Products
Ongoing Support & Administration
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Ongoing Support & Administration
SET Com integrates its business acumen, technological expertise, and human-centered approach to offer comprehensive ongoing support and administration services that ensure operational continuity and efficiency:
Remote Support: Providing expert remote support to address and resolve issues swiftly, ensuring minimal disruption to your business operations.
On-site Support: Delivering reliable on-site support by technical experts who assist with more complex or critical issues directly at your business location.
24/7 Emergency Support: Offering round-the-clock emergency support to handle urgent technical problems, ensuring your business operations can continue smoothly at all times.
Desktop Support: SET Com offers thorough and professional desktop support for Windows, Mac and Linux systems, ensuring seamless and reliable operation for your business at all times.
Mobile Device Support: SET Com provides comprehensive mobile device support for Android and iOS, both on-site and remotely, to keep your team connected and productive anywhere, anytime.
Network Support: SET Com offers expert network support across various brands like Cisco, TP-Link, Netgear, and UniFi/Ubiquiti, and others, handling everything from routers and switches to firewalls and wireless access points, and more ensuring robust and secure connectivity for your business.
Peripheral & Other Hardware Support: SET Com provides specialized support for peripherals and hardware, including printers, POS devices, and other equipment, ensuring all your business tools run smoothly and efficiently.
Software Support: SET Com delivers comprehensive software support and troubleshooting for a range of applications, including accounting software, CRMs, project management tools, Office 365, Adobe, and more, to keep your business software running seamlessly.
Ticketing System: Utilizing a robust ticketing system that organizes and prioritizes support requests, enhancing the efficiency of issue resolution.
Chatbot and Knowledgebase: Implementing AI-based chatbot and knowledgebase systems that provide immediate, automated assistance and access to a vast repository of information, enabling quick self-service solutions and enhanced user support.
SET Com’s ongoing support and administration services are designed to ensure that your business operations are supported at all times, providing both immediate assistance and strategic, long-term stability. These services enable you to focus on core business activities while relying on SET Com for seamless technological support.
“THEY ARE ALWAYS AVAILABLE AND READY TO HELP EVEN WITH LATE NIGHT EMERGENCY SUPPORT AND THEY HAVE SOLVED EVERY TECHNICAL ISSUE WE’VE LAID IN FRONT OF THEM.”
JOSH KOPYTOWSKI, PARKER HUGGETT (RECRUITMENT FIRM)